Hotel Front Desk Clerk
1 week ago
We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at La Crete Inn & Suites. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.
Key Responsibilities- Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
- Front Desk Operations: Process group arrivals and departures, take, cancel and change room reservations, and provide information on hotel facilities and services.
- Customer Service: Provide general information about points of interest in the area, exchange foreign currency, and process guests' departures, calculate charges and receive payments.
- Inventory Management: Maintain an inventory of vacancies, reservations and room assignments.
- Emergency Procedures: Follow emergency and safety procedures as required.
- Clerical Duties: Perform clerical duties such as faxing, filing, and photocopying.
- Communication: Answer telephone and relay telephone calls and messages, and assist clients/guests with special needs.
- Wakeup Calls: Contact customers to deliver requested wakeup calls.
- Education: Secondary (high) school graduation certificate.
- Work Setting: Hotel, motel, resort in a rural area.
- Computer and Technology Knowledge: Basic knowledge of internet.
- Transportation/Travel Information: Public transportation is not available.
- Work Conditions and Physical Capabilities: Attention to detail.
- Personal Suitability: Client focus, dependability, efficient interpersonal skills, organized, reliability, and team player.
- Experience: Will train.
- Permanent Employment: This is a permanent employment opportunity.
- Language of Work: English.
- Hours of Work: 30 hours per week.
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