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Hotel Front Desk Clerk

2 months ago

Lac la Biche, Canada ALMAC MOTOR HOTEL Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Almac Motor Hotel. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Guest Registration and Room Assignments: Register arriving guests, assign rooms, and ensure accurate room inventory.
  • Front Desk Operations: Process group arrivals and departures, take, cancel, and change room reservations, and provide information on hotel facilities and services.
  • Guest Communication: Provide general information about points of interest in the area, process guests' departures, calculate charges, and receive payments.
  • Clerical Duties: Maintain an inventory of vacancies, reservations, and room assignments, and perform various clerical tasks such as faxing, filing, and photocopying.
  • Customer Service: Answer telephone calls, relay messages, and provide exceptional customer service to our guests.
Work Environment

As a Hotel Front Desk Clerk at Almac Motor Hotel, you will work in a fast-paced environment, standing for extended periods, and interacting with guests and colleagues in a professional and courteous manner.

Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: Experience is an asset, but not required
  • Language: English
  • Work Hours: 35 hours per week