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Front Desk Receptionist

2 months ago

La Crête, Canada Canadian Recruitment Group Full time

Job Title: Hotel Front Desk Clerk

Job Summary:

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Canadian Recruitment Group. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining the overall cleanliness and organization of the front desk area.

Key Responsibilities:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Investigate and resolve complaints and claims
  • Exchange foreign currency
  • Process guests' departures, calculate charges, and receive payments
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e., faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Handle wake-up calls
  • Provide customer service

Requirements:

  • Secondary (high) school graduation certificate
  • Will train
  • Computer and technology knowledge: Internet
  • Attention to detail
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Organized
  • Reliability
  • Team player

Benefits:

Other benefits

Who Can Apply:

The employer accepts applications from Canadian citizens and permanent or temporary residents of Canada, as well as other candidates with or without a valid Canadian work permit.