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Hotel Front Desk Associate

2 months ago

La Crête, Canada Canadian Recruitment Group Full time

Job Title: Front Desk Hotel Clerk

Job Summary:

We are seeking a highly organized and detail-oriented Front Desk Hotel Clerk to join our team at Canadian Recruitment Group. As a Front Desk Hotel Clerk, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Investigate and resolve complaints and claims
  • Exchange foreign currency
  • Process guests' departures, calculate charges, and receive payments
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e., faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Handle wake-up calls
  • Provide customer service

Requirements:

  • Secondary (high) school graduation certificate
  • Will train
  • Computer and technology knowledge: Internet

Work Environment:

Hotel, motel, resort

Rural area

Benefits:

Other benefits

Who Can Apply:

The employer accepts applications from:

  • Canadian citizens and permanent or temporary residents of Canada
  • Other candidates with or without a valid Canadian work permit