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Hotel Front Desk Associate
2 months ago
Job Title: Hotel Front Desk Clerk
Job Summary:
We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Canadian Recruitment Group. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining the overall cleanliness and organization of the front desk area.
Key Responsibilities:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel, and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Process guests' departures, calculate charges, and receive payments
- Maintain an inventory of vacancies, reservations, and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e., faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Provide customer service
Requirements:
- Secondary (high) school graduation certificate
- Will train
- Computer and technology knowledge: Internet
- Attention to detail
- Client focus
- Dependability
- Efficient interpersonal skills
- Organized
- Reliability
- Team player
Work Environment:
Hotel, motel, resort
Rural area
Benefits:
Other benefits
Eligibility:
Canadian citizens and permanent or temporary residents of Canada
Other candidates with or without a valid Canadian work permit