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Hotel Front Desk Clerk

2 months ago

La Crête, Canada La Crete Inn & Suites Full time
About the Role

We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at La Crete Inn & Suites. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Registration and Check-in/Check-out
    • Register arriving guests and assign rooms in a timely and efficient manner.
    • Process group arrivals and departures, ensuring all necessary documentation is completed.
  • Room Reservations and Management
    • Take, cancel, and change room reservations as needed.
    • Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Customer Service and Support
    • Provide information on hotel facilities and services to guests.
    • Assist guests with special needs and ensure their stay is comfortable and enjoyable.
    • Answer telephone calls and relay messages to guests and staff.
  • Administrative Tasks
    • Perform clerical duties, such as faxing, filing, and photocopying.
    • Process guests' departures, calculate charges, and receive payments.
  • Computer and Technology Skills
    • Utilize our property management system to manage guest information and room assignments.
  • Work Environment and Physical Demands
    • Work in a fast-paced environment, often with multiple tasks and priorities.
    • Stand for long periods, move around the front desk area, and lift light objects as needed.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • Will train the right candidate.
  • Language
    • English.
  • Work Conditions
    • Attention to detail.
  • Personal Suitability
    • Client focus.
    • Dependability.
    • Efficient interpersonal skills.
    • Organized.
    • Reliability.
    • Team player.
What We Offer
  • Work Term
    • Permanent.
  • Hours
    • 30 hours per week.