Vacation Club Guest Services Manager

3 weeks ago


Whistler, British Columbia, Canada Travel + Leisure Co Full time

About This Role

As a Guest Services Supervisor at Travel + Leisure Co., you will play a critical role in delivering exceptional guest experiences at our vacation club resort locations. Your leadership skills and ability to empower your team will be key in resolving issues, anticipating needs, and exceeding guest expectations.

Key Responsibilities

  • Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations.
  • Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team.
  • Ensure daily checklist duties and tasks are fully completed with follow-up communications.
  • Maintain room inventory accurately and efficiently.
  • Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
  • Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.
  • Provide hands-on training, development, and coaching for technical and soft skills customer service approaches.
  • Support customer service standards that exceed guest expectations and directly communicate reservation flag information.

Requirements

  • Valid driver's license.
  • Demonstrated ability to work under pressure.
  • Basic leadership skills with ability to coach, mentor, and train staff.
  • Excellent verbal and written communication as well as excellent hospitality service skills.
  • Working knowledge of various computer software programs including property management systems.
  • Comprehension and literacy for analyzing reports.
  • 1 year of supervisory or management level experience.
  • 1 year of hotel, timeshare or hospitality service experience.

Compensation

The hourly rate for this role is $28.50.



  • Whistler, British Columbia, Canada Travel + Leisure Co. Full time

    Our Commitment to Exceptional ServiceAt Travel + Leisure Co., we are dedicated to enhancing the vacation experience for our guests. Our Vacation Ownership division encompasses a variety of brands, including Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and the newly launched Sports Illustrated Resorts. With over...


  • Whistler, British Columbia, Canada Travel + Leisure Co. Full time

    Our Mission: Making Vacations MemorableAt Travel + Leisure Co., we are dedicated to the goal of creating unforgettable vacation experiences. Our Vacation Ownership sector encompasses various brands, including Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and the newly launched Sports Illustrated Resorts. With a team...


  • Whistler, British Columbia, Canada Travel + Leisure Co Full time

    Delivering Exceptional Guest ExperiencesAt Travel + Leisure Co., our mission is to create unforgettable vacation experiences for millions of travelers worldwide. As a Guest Services Associate, you will play a vital role in making this mission a reality.Key Responsibilities:Provide warm welcomes and exceptional service to guests from around the world.Guide...


  • Whistler, British Columbia, Canada Travel + Leisure Co Full time

    Delivering Exceptional Guest ExperiencesAt Travel + Leisure Co., our mission is to create unforgettable vacation experiences for millions of travelers worldwide. As a Guest Services Associate, you will play a vital role in making this mission a reality.Key Responsibilities:Provide warm welcomes and exceptional service to guests from around the world.Guide...


  • Whistler, British Columbia, Canada Travel + Leisure Co. Full time

    Our Commitment to Exceptional VacationsAt Travel + Leisure Co., we strive to create unforgettable vacation experiences. Our Vacation Ownership division encompasses renowned brands such as Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and the newly launched Sports Illustrated Resorts. With over 19,000 dedicated team...


  • Whistler, British Columbia, Canada Travel + Leisure Co Full time

    About the Role:We are seeking a highly skilled Guest Services Supervisor to join our team at Travel + Leisure Co. As a key member of our Vacation Ownership business line, you will be responsible for leading the daily operation of guest service shifts, ensuring seamless check-in and check-out procedures, and maintaining accurate room inventory.Key...


  • Whistler, British Columbia, Canada Travel + Leisure Co Full time

    About the Role:We are seeking a highly skilled Guest Services Supervisor to join our team at Travel + Leisure Co. As a key member of our Vacation Ownership business line, you will be responsible for leading the daily operation of guest service shifts, ensuring seamless check-in and check-out procedures, and maintaining accurate room inventory.Key...


  • Whistler, British Columbia, Canada Travel + Leisure Co Full time

    Delivering Exceptional Guest ExperiencesAt Travel + Leisure Co., our mission is to provide unparalleled vacation experiences for our guests. As a Guest Services Associate, you will play a vital role in making our guests' vacations unforgettable.Key Responsibilities:Provide warm welcomes and exceptional service to guests from around the world.Guide guests...


  • Whistler, British Columbia, Canada Travel + Leisure Co Full time

    Delivering Exceptional Guest ExperiencesAt Travel + Leisure Co., our mission is to provide unparalleled vacation experiences for our guests. As a Guest Services Associate, you will play a vital role in making our guests' vacations unforgettable.Key Responsibilities:Provide warm welcomes and exceptional service to guests from around the world.Guide guests...


  • Whistler, British Columbia, Canada Wyndham Destinations Full time

    We Put the World on Vacation At Wyndham Destinations, our mission is clear: to provide exceptional vacation experiences. Our Vacation Ownership division encompasses various brands, including Club Wyndham and WorldMark by Wyndham, ensuring our guests enjoy memorable stays at over 270 resort locations worldwide. With a focus on innovation and growth, we...


  • Whistler, British Columbia, Canada Wyndham Destinations Full time

    Elevate the Guest Experience At Wyndham Destinations, our goal is clear: to provide unforgettable vacation experiences. Our diverse portfolio includes renowned brands that cater to travelers seeking exceptional service and memorable stays. With a dedicated team of professionals, we operate numerous vacation club properties worldwide, ensuring every...


  • Whistler, British Columbia, Canada Wyndham Destinations Full time

    We Put the World on VacationAt Wyndham Destinations, our mission is to deliver exceptional vacation experiences for millions of travelers worldwide. Our team of over 19,000 associates works together to make this happen at more than 270 vacation club resort locations across the globe.Seasonal, Full TimeCompensation starting at $23.34 per hour CADHow You'll...


  • Whistler, British Columbia, Canada Wyndham Destinations Full time

    We Put the World on VacationAt Wyndham Destinations, our mission is to deliver exceptional vacation experiences for millions of travelers worldwide. Our team of over 19,000 associates works together to make this happen at more than 270 vacation club resort locations across the globe.Seasonal, Full TimeCompensation starting at $23.34 per hour CADHow You'll...


  • Whistler, British Columbia, Canada Vacation Internationale, INC. Full time

    Job SummaryVacation Internationale, INC. is seeking a highly organized and detail-oriented Executive Housekeeping Manager to oversee the daily operations of our housekeeping department. As a key member of our team, you will be responsible for ensuring the highest standards of cleanliness and customer satisfaction.Key ResponsibilitiesEstablish Operational...


  • Whistler, British Columbia, Canada Vacation Internationale, INC. Full time

    Job SummaryVacation Internationale, INC. is seeking a highly organized and detail-oriented Executive Housekeeping Manager to oversee the daily operations of our housekeeping department. As a key member of our team, you will be responsible for ensuring the highest standards of cleanliness and customer satisfaction.Key ResponsibilitiesEstablish Operational...


  • Whistler, British Columbia, Canada Vacation Internationale, INC. Full time

    {"h2": "Job Summary", "p": "We are seeking an experienced Executive Housekeeper to join our team at Vacation Internationale, INC. As a key member of our facilities management team, you will be responsible for overseeing the daily operations of our housekeeping department, ensuring that our properties meet the highest standards of cleanliness and guest...


  • Whistler, British Columbia, Canada Accor Full time

    {"Job Title": "Guest Services Captain", "Job Summary": "We are seeking a highly skilled and experienced Guest Services Captain to join our team at Fairmont Chateau Whistler. As a key member of our leadership team, you will be responsible for leading and supervising the Guest Services team, ensuring that all service standards are followed, and providing...


  • Whistler, British Columbia, Canada Accor Full time

    {"Job Title": "Guest Services Captain", "Job Summary": "We are seeking a highly skilled and experienced Guest Services Captain to join our team at Fairmont Chateau Whistler. As a key member of our leadership team, you will be responsible for leading and supervising the Guest Services team, ensuring that all service standards are followed, and providing...


  • Whistler, British Columbia, Canada Vacation Internationale, INC. Full time

    Job Title: Executive Housekeeping ManagerVacation Internationale, INC. is seeking an experienced Executive Housekeeping Manager to join our team.Key Responsibilities:Establish and implement operational procedures to ensure a high level of cleanliness and organization in our facilities.Supervise and coordinate the activities of housekeeping supervisors and...


  • Whistler, British Columbia, Canada Vacation Internationale, INC. Full time

    Job Title: Executive Housekeeping ManagerVacation Internationale, INC. is seeking an experienced Executive Housekeeping Manager to join our team.Key Responsibilities:Establish and implement operational procedures to ensure a high level of cleanliness and organization in our facilities.Supervise and coordinate the activities of housekeeping supervisors and...