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Guest Services Supervisor

2 months ago

Whistler, British Columbia, Canada Travel + Leisure Co Full time

About the Role:

We are seeking a highly skilled Guest Services Supervisor to join our team at Travel + Leisure Co. As a key member of our Vacation Ownership business line, you will be responsible for leading the daily operation of guest service shifts, ensuring seamless check-in and check-out procedures, and maintaining accurate room inventory.

Key Responsibilities:

  • Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations.
  • Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team.
  • Ensure daily checklist duties and tasks are fully completed with follow-up communications.
  • Maintain room inventory accurately and efficiently.
  • Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
  • Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.
  • Provide hands-on training, development, and coaching for technical and soft skills customer service approaches.
  • Support customer service standards that exceed guest expectations and directly communicate reservation flag information.

Requirements:

  • Valid driver's license.
  • Demonstrated ability to work under pressure.
  • Basic leadership skills with ability to coach, mentor, and train staff.
  • Excellent verbal and written communication as well as excellent hospitality service skills.
  • Working knowledge of various computer software programs including property management systems.
  • Comprehension and literacy for analyzing reports.
  • 1 year of supervisory or management level experience.
  • 1 year of hotel, timeshare or hospitality service experience.

Compensation:

The hourly rate for this role is $28.50.