Guest Services Team Leader

1 month ago

Whistler, British Columbia, Canada Wyndham Destinations Full time

We Put the World on Vacation

At Wyndham Destinations, our mission is clear: to provide exceptional vacation experiences. Our Vacation Ownership division encompasses various brands, including Club Wyndham and WorldMark by Wyndham, ensuring our guests enjoy memorable stays at over 270 resort locations worldwide. With a focus on innovation and growth, we create an engaging work environment where every day presents an opportunity to enhance the travel experience for millions of guests.

Your Role:
As a Guest Services Supervisor, you will set high standards for your team daily. Through effective leadership, you will empower your staff to elevate guest satisfaction by addressing concerns, anticipating needs, and surpassing expectations. While overseeing both front and back-of-house operations, you will continuously seek new methods to enrich the guest experience. Problem-solving is your forte.

Key Responsibilities:

Oversee daily guest service operations, including planning and executing front- and back-of-house tasks. Ensure proper guest check-in and check-out processes, analyze operational reports, and communicate effectively with your team. Guarantee that daily tasks and responsibilities are completed with appropriate follow-up. Accurately manage room inventory and ensure efficiency. Adjust schedules to meet the needs of guests, associates, and financial objectives. Foster positive relationships with customers and associates through meaningful interactions. Provide hands-on training and development for both technical and interpersonal customer service skills. Uphold customer service standards that exceed guest expectations and relay important reservation information.

Qualifications:

Valid driver's license. Proven ability to perform under pressure. Basic leadership skills with a capacity to coach and mentor staff. Strong verbal and written communication skills, along with excellent hospitality service abilities. Familiarity with various software applications, including property management systems. Ability to analyze reports effectively. Minimum of 1 year in a supervisory or management role. At least 1 year of experience in hotel, timeshare, or hospitality services.

Compensation

The hourly wage for this position is $28.50.

Where Memories Start with You

At Wyndham Destinations, hospitality is at the core of our operations. We foster an inclusive environment where excellence is delivered, and we take time to celebrate achievements and support one another. We are committed to looking forward and enhancing our business, its surrounding communities, and the overall customer experience.

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