Print and Mail Services Coordinator

4 weeks ago

Ottawa, Ontario, Canada House of Commons (Canada) Chambre des communes (Canada) Full time
Job Overview

The House of Commons' Parliamentary Precinct Operations is seeking to create a pool of qualified candidates for potential future openings in the Print, Mail and Framing Services Officer role.

As the primary point of contact, you will deliver efficient and high-quality printing and mailing solutions to our clients. Your client-focused mindset ensures that service excellence is prioritized in all your interactions. You will respond to inquiries promptly and accurately, providing information or directing clients to the appropriate resources.

Your responsibilities will include overseeing the quality assurance of all proofs. This role entails ensuring the accurate entry and verification of necessary data within the shipping system, as well as validating the information contained in the monthly mailing data file. You will identify and address discrepancies while proactively anticipating future changes, particularly regarding the redistribution of electoral constituency boundaries to guarantee that materials are delivered to the correct constituencies across Canada.

Key Benefits of Joining the Client Service Delivery Team

In this position, you will have the chance to utilize your analytical abilities, attention to detail, and customer support skills. You will be part of a dynamic, client service-oriented, enjoyable, and collaborative environment. We promote and support training and development to empower each other to grow and learn continuously.

  • Opportunities for training and professional development
  • Work-life balance with a 35-hour workweek
  • A minimum of 4 weeks' vacation
Qualifications

Education:

  • Successful completion of secondary education.

Experience:

  • A minimum of two (2) years of experience in a client service setting, ideally within the printing and/or mailing sector;
  • Experience in advising clients on processes and procedures, as well as tracking requests in automated systems;
  • Experience in conducting quality assurance;
  • Experience managing multiple high-priority client requests and adapting to evolving demands;
  • Experience in generating reports for management;
  • Extensive proficiency with the Microsoft Office suite.

Asset:

  • Familiarity with Canada Post standards and their Electronic Shipping Tool software.
Additional Information

We are dedicated to fostering an inclusive workplace by providing a barrier-free recruitment and selection process. If you require accommodations, need materials in an accessible format, or require additional support during the application process, please reach out to our Recruitment and Selection Services.

Each bilingual position is assigned a linguistic profile that specifies the required level of second language proficiency for reading comprehension, written expression, and oral interaction. The profile for this position is BBB. Consideration may be given to candidates with different linguistic profiles.

We encourage you to retain a copy of this job opportunity notice, as these documents will no longer be accessible after the closing date.

Qualified candidates may be considered for future vacancies in similar or related roles on an indeterminate and/or fixed-term basis.

To learn more about us, please visit our website.

For information regarding our hiring process, please refer to our Eligibility and Selection guidelines.

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