Client Services Officer for Print and Mail

4 weeks ago

Ottawa, Ontario, Canada House of Commons (Canada) Chambre des communes (Canada) Full time
Job Overview

The House of Commons' Parliamentary Precinct Operations is actively seeking to create a pool of qualified candidates for future opportunities in the role of Print, Mail and Framing Services Officer.

As the primary point of contact, you will deliver efficient and high-quality printing and mailing services to our clientele. Your client-focused mindset ensures that service excellence is prioritized in every decision you make. You will respond to inquiries promptly and accurately, either by providing the necessary information or directing clients to the appropriate department or individual.

Your responsibilities will also include overseeing the quality assurance of all proofs. This role entails ensuring the accurate entry and verification of necessary data within the shipping system, as well as validating the information contained in the monthly mailing data file. You will identify and address discrepancies while proactively anticipating future changes, particularly regarding the redistribution of electoral constituency boundaries, to guarantee that materials are dispatched to the correct constituency across Canada.

Why Join the Client Service Delivery Team?

In this role, you will have the chance to apply your analytical abilities, attention to detail, and customer support skills. You will thrive in a dynamic, client service-oriented, enjoyable, and collaborative environment. We are committed to fostering training and development opportunities to empower each other to grow and learn continuously.

  • Opportunities for training and professional development
  • Work-life balance with a 35-hour workweek
  • A minimum of 4 weeks of vacation
Qualifications

Education:

  • Successful completion of secondary education.

Experience:

  • A minimum of two (2) years of experience in a client service setting, ideally within the printing and/or mailing sector;
  • Experience in advising clients on processes and procedures, as well as tracking requests in automated systems;
  • Experience in quality assurance practices;
  • Experience managing multiple high-priority client requests and adapting to evolving demands;
  • Experience in generating management reports;
  • Extensive familiarity with the Microsoft Office suite.

Asset:

  • Experience with Canada Post standards and their Electronic Shipping Tool software.
Additional Information

We are dedicated to fostering an inclusive workplace by ensuring a barrier-free recruitment and selection process. If you require accommodations, need materials in an accessible format, or seek additional support during the application process, please reach out to our Recruitment and Selection Services.

Each bilingual position is assigned a linguistic profile that outlines the required level of second language proficiency for reading comprehension, written expression, and oral interaction. The profile for this position is BBB, although consideration may be given to candidates with different linguistic profiles.

We encourage you to retain a copy of this job opportunity notice, as it will no longer be available once the closing date has passed.

Qualified candidates may be considered for future vacancies in similar or related roles on either an indeterminate or fixed-term basis.

To learn more about us, please visit our website.

For information regarding our hiring process, please refer to our Eligibility and Selection guidelines.

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