Print Production and Mailing Officer

4 weeks ago


Ottawa, Ontario, Canada House of Commons (Canada) Chambre des communes (Canada) Full time
Job Overview

The House of Commons' Parliamentary Precinct Operations is seeking to create a pool of qualified candidates for future opportunities in the Print, Mail and Framing Services Officer role.

As the primary point of contact, you will deliver effective and high-quality printing and mailing solutions to our clients. Your client-focused approach ensures that service excellence is prioritized in all your interactions. You will respond to inquiries promptly and accurately, providing necessary information or directing clients to the appropriate department or individual.

Your responsibilities will include overseeing the quality assurance of all proofs. This entails ensuring the accurate entry and verification of essential data within the shipping system, as well as validating the information contained in the monthly mailing data file. You will be tasked with identifying and resolving discrepancies while anticipating future changes, particularly regarding the redistribution of electoral constituency boundaries to guarantee that materials are dispatched to the correct constituency across Canada.

Why Join the Client Service Delivery Team?

In this role, you will have the chance to utilize your analytical skills, attention to detail, and customer support abilities. You will work in a dynamic, client service-oriented, enjoyable, and collaborative environment. We promote and support training and development to empower each other to grow and learn continuously.

  • Opportunities for training and professional development
  • Work-life balance with a 35-hour workweek
  • A minimum of 4 weeks' vacation
Qualifications

Education:

  • Successful completion of secondary education.

Experience:

  • A minimum of two (2) years of experience in a client service environment, ideally within the printing and/or mailing sectors;
  • Experience in advising clients on processes and procedures, as well as recording and tracking requests in automated systems;
  • Experience in conducting quality assurance;
  • Experience managing multiple high-priority client requests and adapting to rapidly changing demands;
  • Experience in generating reports for management;
  • Extensive proficiency with the Microsoft Office suite.

Asset:

  • Familiarity with Canada Post standards and their Electronic Shipping Tool software.
Additional Information

We are dedicated to fostering an inclusive workplace by ensuring a barrier-free recruitment and selection process. If you require accommodations, need materials in an accessible format, or require additional support during the application process, please reach out to our Recruitment and Selection Services.

Each bilingual position is assigned a linguistic profile that outlines the required level of second language proficiency for reading comprehension, written expression, and oral interaction. The profile for this position is BBB. Consideration may be given to candidates with different linguistic profiles.

We encourage you to keep a copy of this job opportunity notice, as it will no longer be available after the closing date.

Qualified candidates may be considered for future vacancies in similar or related roles on an indeterminate and/or fixed-term basis.

To learn more about us, please visit our website.

For information regarding our hiring process, please refer to our Eligibility and Selection guidelines.



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