Customer Support Technician

3 weeks ago


Oakville, Ontario, Canada Launceston Co Full time

Launceston Co is a prominent provider of membership management solutions tailored for non-profit organizations, delivering a variety of tools designed to empower clubs and associations.

We are on the lookout for passionate individuals to become part of our Customer Success team. In this role, you will be instrumental in ensuring our clients enjoy a seamless experience with our offerings.

  • Assist clients through telephonic consultations and instructional sessions
  • Facilitate webinars and develop educational resources
  • Work closely with the development team on user acceptance evaluations

To be successful in this position, candidates should possess a background in customer service, a robust technical skill set, and the capability to thrive in a remote team setting.

At Launceston Co, we are dedicated to fostering innovation and ensuring customer satisfaction. We provide competitive benefits, flexible working conditions, and a nurturing work environment.

  • Comprehensive health and dental coverage
  • Life, disability, and critical illness insurance
  • Employee Assistance Program
  • Team-building activities

We emphasize inclusivity and accessibility within our workforce and are committed to accommodating all individuals throughout the recruitment journey.



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