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Help Desk Technician

2 months ago

Oakville, Ontario, Canada St. Mildred's-Lightbourn School Full time
About the Role

We are seeking a highly skilled and experienced Help Desk Technician to join our Information Technology team at St. Mildred's-Lightbourn School. As a Help Desk Technician, you will be responsible for providing technical support to students, teachers, and staff, ensuring that our computer systems and equipment are running smoothly and efficiently.

Key Responsibilities
  • Provide exceptional customer service to all employees, students, and parents, responding to technical inquiries and resolving issues in a timely and professional manner.
  • Analyze and resolve computer issues, escalating complex problems to senior technical staff as needed.
  • Provide training and support to students on computer hardware and software, ensuring they have the skills and knowledge needed to effectively use our technology resources.
  • Document and maintain accurate records of technical issues, resolutions, and training provided.
  • Collaborate with the Help Desk Supervisor to develop and implement technical support processes and procedures.
  • Set up and configure audio and video equipment for school events, presentations, concerts, and live performances.
  • Operate audio and video equipment as needed, providing technical support to students and staff.
Requirements
  • Post-secondary education in Computer Programming, Networking, or Computer Science.
  • Experience in a help desk or technical support role, preferably in an educational setting.
  • Strong knowledge of PC and Mac platforms, network systems, and computer design.
  • Excellent communication and interpersonal skills, with the ability to work effectively with students, teachers, and staff.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Comfort with a variety of computer software and hardware, including Blackbaud, iMovie, Microsoft Office, and Apple devices.
What We Offer

As a Help Desk Technician at St. Mildred's-Lightbourn School, you will have the opportunity to work in a dynamic and supportive environment, with a team of dedicated professionals who are passionate about providing exceptional service to our students and community. We offer a competitive compensation package, including health, vision, and dental benefits, as well as opportunities for professional development and growth.

About Us

St. Mildred's-Lightbourn School is a premier independent school for girls from JK to Grade 12, located on 10 beautiful acres in the heart of Olde Oakville. Our mission is to engage each girl in a personalized, real-world learning experience where she explores her unique pathways within a nurturing community. We are committed to providing a world-class education that prepares our students for success in all aspects of life.