IT Support Specialist

3 weeks ago

Calgary, Alberta, Canada Wood Full time
Deskside Support Coordinator

We are seeking a skilled Deskside Support Coordinator to provide day-to-day IT support for simple IT issues through our IT user support tool service. This support will be provided by telephone, email, and chat applications to ensure a quick resolution of simple IT issues. Additionally, the successful candidate will be required to provide onsite support for technical solutions and offer guidance and support face-to-face.

This is an exciting opportunity to join Wood at a pivotal phase in our IT development journey. We are looking for individuals who can provide successful resolutions with a high level of client satisfaction. As a Deskside Support Coordinator, you will have the opportunity to be the face of IT and play a key role in shaping the future of IT within Wood.

We are committed to attracting, retaining, and developing talent within our IT team. Wood is involved in various innovative projects, and we focus on providing opportunities for our employees to develop their skillset as we move to new technologies.

Key Responsibilities:

  • Provide day-to-day IT support for simple IT issues through our IT user support tool service
  • Offer onsite support for technical solutions and provide guidance and support face-to-face
  • Work closely with the IT team to ensure a high level of client satisfaction
  • Contribute to the development of new ways of working and help shape the future of IT within Wood

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail
  • Knowledge of IT systems and technologies

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