Technical Support Specialist
16 hours ago
Job Summary
We are seeking a skilled Technical Support Specialist to join our team at ED Tech Solutions Inc. The ideal candidate will have a strong background in computer systems and excellent communication skills.
Key Responsibilities
- Provide technical support to users experiencing difficulties with computer systems
- Consult user guides, technical manuals, and other documents to research and implement solutions
- Offer advice and training to users in response to identified difficulties
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network, and Internet support to users in response to identified difficulties
Requirements
- Secondary (high) school graduation certificate
- 1 year to less than 2 years of experience
- Excellent communication and problem-solving skills
Working Conditions
- 40 hours per week
- Permanent position
- Work Language: English
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