Technical Support Specialist

2 days ago


Calgary, Alberta, Canada AXE IT CONSULTING INC. Full time

We are seeking a skilled Technical Support Specialist to join our team at AXE IT CONSULTING INC. The ideal candidate will have a Bachelor's degree and 1-2 years of experience in a related field.

Key Responsibilities
  • Provide technical assistance to users experiencing difficulties with computer systems
  • Research and implement solutions using user guides, technical manuals, and other documents
  • Offer advice and training to users to resolve identified difficulties
  • Collect and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network, and Internet support to users
  • Deliver exceptional customer service
Benefits
  • Comprehensive health care plan
  • Permanent full-time position
  • English language support
  • 40 hours per week


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