Technical Support Specialist
15 hours ago
Job Summary: We are seeking a skilled Technical Support Specialist to join our team at AXE IT CONSULTING INC. as a User Support Technician. The ideal candidate will have a strong background in computer systems and a passion for providing exceptional customer service.
Key Responsibilities:
- Provide technical support to users experiencing difficulties with computer systems.
- Consult user guides, technical manuals, and other documents to research and implement solutions.
- Offer advice and training to users in response to identified difficulties.
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Provide business systems, network, and Internet support to users in response to identified difficulties.
- Deliver exceptional customer service.
Requirements:
- Bachelor's degree in a related field.
- 1 year to less than 2 years of experience in a related field or equivalent experience.
Benefits:
- Health care plan.
- Permanent work term.
- English language support.
- 40 hours per week.
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