Technical Support Specialist

1 week ago

Edmonton, Alberta, Canada SMART4U Full time
Job Summary

SMART4U is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers.

Main Responsibilities
  • Technical Support: Provide technical support and assistance to customers via phone, email, and in-person.
  • Problem-Solving: Research and implement solutions to technical problems and issues.
  • Customer Service: Deliver excellent customer service and ensure customer satisfaction.
  • Documentation: Maintain a log of problems and solutions for reference by other technical support analysts.
  • Equipment Setup: Set up equipment for employee use, including installation of cables, operating systems, and software.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience: 1 year to less than 2 years of experience in technical support or related field.
  • Specialization: Computer technology/computer systems technology.
Working Conditions
  • Work Term: Permanent.
  • Language: English.
  • Weekly Hours: 30 to 40 hours.

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