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Technical Support Specialist

2 months ago

Edmonton, Alberta, Canada Gill Multimedia Ltd. Full time
About the Role

Gill Multimedia Ltd. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our users, ensuring they have a seamless experience with our products and services.

Key Responsibilities
  • Technical Support: Respond to user inquiries and provide timely and effective solutions to technical issues.
  • Problem-Solving: Analyze and resolve complex technical problems, often requiring in-depth research and troubleshooting.
  • Communication: Communicate technical information to users in a clear and concise manner, ensuring they understand the solutions provided.
  • Documentation: Maintain accurate and detailed records of user interactions, including problems and solutions.
  • Collaboration: Work closely with other technical support analysts to share knowledge and best practices.
  • Continuous Learning: Stay up-to-date with the latest technologies and trends, ensuring our users receive the best possible support.
Requirements
  • Education: College or CEGEP diploma in a related field.
  • Experience: At least 7 months of experience in a technical support role.
  • Language: Fluency in English.
  • Work Hours: 40 hours per week.