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Technical Support Specialist

2 months ago

Edmonton, Alberta, Canada F12 Inc. Full time
About the Role

F12 Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees and customers.

Key Responsibilities
  • Technical Support: Respond to technical issues and provide solutions to employees and customers.
  • Problem-Solving: Analyze and resolve technical problems in a timely and efficient manner.
  • Communication: Provide clear and concise technical information to employees and customers.
  • Documentation: Maintain accurate and up-to-date records of technical issues and resolutions.
  • Collaboration: Work closely with other technical support teams to resolve complex technical issues.
Requirements
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Skills: Excellent technical skills, strong communication and problem-solving skills, and ability to work in a fast-paced environment.
Benefits
  • Health Benefits: Dental plan and health care plan.
  • Other Benefits: Learning/training paid by employer, paid time off (volunteering or personal days), and a permanent position with 40 hours per week.
Language

The primary language of work is English.