Undergraduate & Admissions Coordinator
2 weeks ago
About the Role:
The University of Toronto is seeking a highly organized and customer-focused individual to join our team as an Undergraduate & Admissions Coordinator. This is a term position until May 31, 2026, and will report into the Associate Director, Welcome Services.
Key Responsibilities:
- Act as the first point of contact for general inquiries and respond to student queries in a timely and professional manner.
- Coordinate appointments for prospective students, applicants, and current students to address individual needs.
- Provide detailed information regarding admission requirements to prospective students and applicants.
- Update and maintain database records, ensuring accuracy and confidentiality.
- Apply established file retention standards in data administration activities.
- Provide basic support and general referrals to individuals in distress.
Requirements:
- Bachelor's Degree or acceptable combination of equivalent experience.
- Minimum two years of recent and related experience with student front-line service and administrative experience working with students, preferably within the University of Toronto or another post-secondary institution.
- Experience providing front-line student support and providing information regarding admissions, fees, enrollment, and other student-related issues.
- Experience preparing routine correspondence.
- Experience working with databases, researching, and interpreting data, and preparing reports.
- Experience maintaining student records and files.
- Experience with the University's undergraduate programs, procedures, guidelines, and program offerings, or other related post-secondary student programs.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills, with the ability to deal with sometimes difficult and/or demanding individuals.
- Strong organizational skills, with the ability to handle multiple inquiries simultaneously, prioritize work, and work under pressure.
- Ability to exercise tact, judgment, and diplomacy, especially when dealing with confidential information or complaints.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
How to Apply:
Candidates who are members of Indigenous, Black, racialized, and 2SLGBTQ+ communities, persons with disabilities, and other equity-deserving groups are encouraged to apply. Please submit your application, including your resume and cover letter, through the University of Toronto's job portal.
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