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Front Office Assistant Manager
2 months ago
At Fairmont Chateau Whistler, we are seeking a highly organized and results-driven Assistant Front Office Manager to join our team. As a key member of our Front Office team, you will be responsible for ensuring the highest level of guest service and maintaining standards for all positions within the Front Office.
Key Responsibilities:- Coordinate Front Desk, Royal Service, and Security Departments to ensure a smooth operation and exceptional guest satisfaction.
- Maximize rooms revenue through the implementation of Revenue Management strategies and practices.
- Oversee group & tour business, reviewing and ensuring details of conference & tour resumes are met.
- Liaise with other departments to ensure the smooth management of operations, maintaining a close relationship with Housekeeping, Fairmont Gold, and Guest Services.
- Assign guest rooms to best meet guest needs and preferences, while monitoring inventory to assist in maximizing revenue.
- Develop, implement, and maintain the Fairmont Service Essentials for the Front Office & Royal Service.
- Monitor and provide feedback on monthly labour expenses.
- Support the Front Office Manager in yearly strategic planning, budgeting, and forecasting.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Service-focused personality is essential.
- Previous experience in a similar leadership role is an asset.
- Prior experience working with Opera or a related system.
- Strong interpersonal and problem-solving abilities and the ability to lead by example.
- Subsidized staff accommodation provided.
- Complimentary meal in our staff cafeteria per shift.
- Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.
- Hotel leisure benefits including Golf/Ski passes.
We are an equal opportunity employer and welcome applications from all qualified candidates. If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.
