Claims Processing Specialist

4 weeks ago

Penticton, British Columbia, Canada FortisBC Full time

Affiliation: MoveUP
Employment Status: Full-Time Regular
Salary: $2,370.00 Bi-weekly
Workplace Flexibility: No

As the leading energy provider in the province, with over a century of expertise, we deliver renewable energy, natural gas, electricity, and propane to a vast customer base. We are in search of skilled professionals to contribute to our mission of transforming the energy landscape.

Our organization is recognized as one of BC's Top Employers, boasting a diverse workforce of over 2,600 individuals. We are dedicated to fostering a safe and inclusive environment where everyone can connect, belong, and thrive.

Key Responsibilities
  • Verify that all data and documentation supporting the creation of damage claim invoices are accurate and complete, ensuring proper reconciliation and validation for invoice approvals.
  • Prepare and distribute timely billing to customers, ensuring consistency, accuracy, and necessary approvals.
  • Manage the distribution of customer invoices along with relevant supporting documents, and prepare detailed invoice breakdowns upon request.
  • Maintain and update claims interactions in our online systems; generate queries and reports, and ensure all related information is current.
  • Process claim-related work orders and notifications while maintaining data integrity.
  • Collaborate with management to resolve customer disputes, create supporting documentation for billing arrangements, and apply discounts as necessary.
  • Address inquiries from internal and external customers through effective verbal and written communication.
  • Handle all claims under $5000.00 independently.
  • Assist in recovering damages incurred on company assets, including mains, services, and meters, and manage claims against the organization.
  • Work collaboratively to gather claim information, communicating with claimants and external agencies as needed.
  • Support the assessment and payment processes for claims involving the organization.
  • Provide assistance in the investigation and information gathering for all claims files.
  • Perform administrative tasks such as scanning documents, preparing correspondence, and managing invoices and reminders.
  • Carry out minor duties related to the above responsibilities that do not impact the job rating.
Qualifications
  • High School diploma with a post-secondary education certificate in a legal field from a recognized institution.
  • A minimum of two years of relevant work experience, preferably in an Operations Support role or within an insurance and claims environment.
  • Strong customer service skills and excellent verbal/non-verbal communication abilities, capable of handling challenging customer situations with professionalism.
  • Effective organizational skills, with the ability to prioritize tasks and work under pressure to meet deadlines.
  • Proficient written communication skills, capable of composing various types of correspondence and processing inquiries.
  • Professional demeanor when interacting with internal and external contacts, contributing positively to a team environment.
  • Fast and accurate typing skills (60 words per minute), with the ability to format diverse documents and reports.
  • Working knowledge of computer systems and applications, including SAP and MS Office Suite.
  • Understanding of field operations processes and procedures.
  • Strong analytical and decision-making skills, with the ability to interpret data from multiple sources.
Additional Information
  • Prior to the interview, a comprehensive employee record review will be conducted, including attendance and personnel file assessments.
  • This position is governed by the FortisBC/MoveUP Collective Agreement.

Our dynamic workplace offers a variety of challenging opportunities while promoting safety, inclusivity, and diversity. We provide a competitive salary and benefits package, supporting lifelong career development and encouraging community involvement.

FortisBC acknowledges and respects Indigenous Peoples in Canada, and is committed to Reconciliation guided by our Statement of Indigenous Principles.

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