Damage Claim Analyst

1 week ago

Penticton, British Columbia, Canada FortisBC Full time
About the Role

We are seeking a highly skilled and detail-oriented individual to join our team as a Operations System Damages Specialist. In this role, you will be responsible for ensuring the accuracy and completeness of data and information that supports the creation of damage claim invoices.

Key Responsibilities
  • Invoice Preparation: Prepare timely and accurate billing to customers, including reviewing billing information for consistency and accuracy.
  • Claims Processing: Process claims related work orders and notifications, maintaining data integrity and ensuring compliance with company procedures.
  • Customer Communication: Respond to internal and external customer inquiries, verbally or in written communications, and resolve customer disputes in a professional and courteous manner.
  • Damage Claim Resolution: Pursue all claims less than $5000.00 and provide assistance with pursuing recoveries from damages incurred on FortisBC assets.
  • Collaboration and Teamwork: Collaborate with others to gather claim information and communicate with claimants, employees, and external agencies as required.
Requirements
  • Education: High School graduation plus a minimum of a post-secondary education certificate from a recognized institution in a legal field.
  • Experience: Minimum of two (2) years directly related, relevant work experience, typically gained through an Operation Support Representative 3 position or an insurance and claims work environment.
  • Skills: Strong customer service and communication skills, sound organizational skills, and fast and accurate keyboarding skills.
  • Knowledge: Working knowledge of computer systems operations, environment, and peripherals, as well as sound working knowledge of various applications software in use in the department.
What We Offer

As a valued member of our team, you will have the opportunity to work in a safe, inclusive, and diverse environment, with a competitive salary and benefits package, and support for life-long career development.

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