Operations System Damage Claims Specialist

3 days ago

Penticton, British Columbia, Canada FortisBC Full time
About the Role

We are seeking a highly skilled and detail-oriented individual to join our team as an Operations System Damage Claims Specialist. As a key member of our claims team, you will be responsible for ensuring the accuracy and completeness of damage claim invoices, reconciling and validating supporting information, and preparing timely billing to customers.

Key Responsibilities
  • Ensure the accuracy and completeness of damage claim invoices and supporting information.
  • Reconcile and validate supporting information to facilitate invoice approvals and generation.
  • Prepare timely billing to customers, reviewing billing information for consistency, accuracy, and appropriate approvals.
  • Distribute customer invoices and supporting documentation, and prepare invoice breakdown statements as requested.
  • Process claims interactions online, run queries and reports, update and maintain related information, and process records for hit and exposed lines.
  • Process claim-related work orders and notifications, maintaining data integrity.
  • Work with managers and supervisors to resolve customer disputes, create supporting documentation for billing arrangements, apply discounts where required, and action collections and/or write-offs.
  • Respond to internal and external customer inquiries, verbally or in written communications.
  • Responsible for pursuing claims less than $5000.00.
  • Provide assistance with pursuing recoveries from damages incurred on FortisBC assets, including foreign utility damage and general damages.
  • Collaborate with others to gather claim information, communicate with claimants, employees, and external agencies, and provide assistance with the assessment and payment of claims.
  • Perform administrative duties, such as scanning documents in SAP, preparing and mailing letters or emails, invoices, reminder notices, etc.
Requirements
  • High school graduation plus a minimum of a post-secondary education certificate from a recognized institution in a legal field.
  • Minimum of two (2) years directly related, relevant work experience, typically gained through an Operations Support Representative 3 position or an insurance and claims work environment.
  • Customer service and strong verbal/non-verbal communication skills, including the ability to respond to difficult or demanding internal/external customer situations with tact and diplomacy.
  • Sound organizational skills, including the ability to multi-task, prioritize, and work under pressure during peak workload periods and meet tight deadlines.
  • Sound written communication skills, including the ability to prepare and compose a variety of external and internal correspondence and process enquiries.
  • Courteous, professional manner in dealing with internal and external contacts, including positive interpersonal skills and the ability to work in and contribute to a positive team environment.
  • Fast, accurate keyboarding skills (60 words per minute), including the ability to format various types of correspondence, reports, forms, charts, and electronic spreadsheets.
  • Working knowledge of computer systems operations, environment, and peripherals, as well as various applications software in use in the department (SAP & suite of MS Office products).
  • Knowledge of field operations processes and procedures.
  • Sound analytical and decision-making skills.
  • Ability to interpret data from a variety of sources.
What You Need to Know
  • Prior to the interview, Talent Acquisition will conduct a full employee general record review, including but not limited to: sick leave and attendance records, personnel file review, and letters on file.
  • This role is covered under the FortisBC/MoveUP Collective Agreement.

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