Claims Processing Specialist

4 weeks ago

Penticton, British Columbia, Canada FortisBC Full time

Affiliation: MoveUP
Employment Status: Full-Time Regular
Salary: $2,370.00 Bi-weekly
Workplace Flexibility: No

As the leading energy provider in the province, with over a century of expertise, we deliver renewable energy, natural gas, electricity, and propane to a vast customer base. We are in search of skilled professionals to contribute to our mission of reshaping the energy landscape in British Columbia.

Our organization is recognized as one of BC's Top Employers, boasting a diverse workforce of over 2,600 individuals. We are dedicated to fostering a safe and inclusive environment where everyone can connect, belong, and thrive.

Key Responsibilities
  • Ensure the accuracy and completeness of all data and information required for damage claim invoice creation, facilitating invoice approvals and generation.
  • Prepare timely billing for customers, reviewing billing information for consistency, accuracy, and necessary approvals.
  • Distribute customer invoices along with appropriate supporting documentation, and prepare detailed invoice breakdowns upon request.
  • Maintain and update claims interactions in online systems; generate queries and reports, ensuring all related information is current.
  • Process claim-related work orders and notifications, ensuring data integrity throughout.
  • Collaborate with management to resolve customer disputes, creating necessary documentation for billing arrangements and applying discounts as needed.
  • Respond to inquiries from internal and external customers, both verbally and in writing.
  • Manage claims valued under $5000.00.
  • Assist in recovering damages incurred on company assets, including mains, services, and meters, for minor claims.
  • Work collaboratively to gather claim information, communicating with claimants and external agencies as necessary.
  • Support the assessment and payment of claims involving the company.
  • Provide assistance in investigating and gathering information for all claims files.
  • Perform administrative tasks such as scanning documents, preparing correspondence, invoices, and reminder notices.
  • Carry out minor duties related to the above responsibilities that do not impact the job's rating.
Qualifications
  • High School diploma plus a post-secondary education certificate in a legal field from a recognized institution.
  • A minimum of two years of relevant work experience, preferably in an Operations Support Representative role or within an insurance and claims environment.
  • Strong customer service skills with excellent verbal and non-verbal communication abilities, capable of handling challenging customer situations with professionalism.
  • Effective organizational skills, with the ability to prioritize tasks and work under pressure during peak periods.
  • Proficient written communication skills, capable of preparing various types of correspondence and processing inquiries.
  • Professional demeanor when interacting with internal and external contacts, contributing positively to a team environment.
  • Fast and accurate keyboarding skills (60 words per minute), with the ability to format various documents and reports.
  • Familiarity with computer systems and applications, including SAP and Microsoft Office Suite.
  • Understanding of field operations processes and procedures.
  • Strong analytical and decision-making capabilities.
  • Aptitude for interpreting data from diverse sources.
Additional Information
  • Prior to the interview, a comprehensive employee record review will be conducted, including attendance and personnel file assessments.
  • This position is governed by the FortisBC/MoveUP Collective Agreement.

Our dynamic workplace offers a variety of challenging opportunities while maintaining a commitment to safety, inclusivity, and diversity. We provide a competitive salary and benefits package, supporting lifelong career development and encouraging community involvement.

FortisBC acknowledges and respects Indigenous Peoples in Canada, and is committed to Reconciliation with Indigenous Peoples, guided by our Statement of Indigenous Principles.

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