Client Services Representative

1 week ago

Richmond Hill, Ontario, Canada Circle of Care Full time
Job Description

About the Role

We are seeking a highly skilled Client Services Representative to join our team at Circle of Care. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities

  • Customer Inquiries and Navigation
    • Respond to customer phone calls in a timely and friendly manner, using standard customer-focused practices.
    • Listen to customer requests, identify their needs, and navigate calls to the appropriate departments or personnel.
  • Customer Service
    • Conduct first-level information gathering and triaging for urgent calls, following established protocols.
    • Proactively troubleshoot client-related problems, following organizational standards to address urgent client issues and escalate to Client Services Representatives as needed.
    • Participate in client schedule verification procedures as required.
    • Actively participate in team initiatives and collaborate with team members to achieve strategic goals and objectives.
    • Demonstrate a commitment to continuous improvement of customer service skills.
  • Team Building and Leadership
    • Participate in team initiatives and meetings.
    • Build support for agency vision and departmental goals/objectives by communicating, collaborating, and leading by example.
    • Build rapport with team members to ensure a high-performing team.
    • Look for daily opportunities to highlight the connection between overall strategy and day-to-day activities.
    • Provide consistent communication and feedback to the Client Service Centre Manager.
    • Act as a change agent to positively encourage others and manage change.
    • Identify and communicate ideas for improvement.
  • Management of Relationships with Internal and External Partners
    • Participate in the Client Service Centre team, collaborate with, and provide solutions/support to team members in the department to achieve strategic goals and objectives.
    • Communicate professionally to develop trust-based relationships and optimize relationship development.
    • Provide customer support to internal and external customers.
    • Lead by example and demonstrate organizational values in all personal behaviors.
  • Risk, Health and Safety Management
    • Identify and report health and safety incidents and concerns in a timely manner to the appropriate supervisors and/or funders, documenting incidents in EasyCare and escalating as needed.
    • Participate in health and safety processes and procedures.
    • Participate in maintaining a safe workplace environment by cultivating a positive safety culture and encouraging best practices to promote staff and client safety and well-being.
    • Participate in all health and safety training initiatives on a regular basis.
    • Take proactive action against client incidents within your scope of practice.
    • Develop a plan to identify, manage, and/or minimize client safety risks or situations in adherence with risk management operations policies.
    • Assess the severity of an adverse client safety/risk event and determine the best follow-up and develop an action plan following the event.
    • Call emergency services (911) when the client is at an immediate risk of harming themselves or others, or if there is a serious injury and/or imminent harm.
    • Evaluate potential hazards and identify clients at risk for adverse health and safety events, taking preventative measures when necessary to minimize reoccurrence.
    • Report all safety events impacting clients, caregivers, and families in a timely and honest disclosure.

Qualifications

  • Post-secondary education in a communications-related field is essential.
  • Minimum of six months related experience in a Call Centre and/or Customer Service Environment.
  • Additional language skills are an asset (Russian).
  • Excellent telephone, interpersonal, and customer service skills.
  • Excellent verbal communication skills.
  • Excellent organizational and time management skills.
  • Proven ability to work in a fast-paced environment and handle stressful situations.
  • Ability to use good judgment in assessing difficult customer situations.
  • Strong problem-solving skills with an ability to resolve urgent client situations.
  • Negotiation and conflict resolution expertise is an asset.
  • Ability to perform routine work independently.
  • Knowledge of general office practices, procedures, standards, and medical terminology is preferred.
  • Advanced computer knowledge in a Windows environment, including Outlook, Word, etc.
  • Ability to work weekends as needed.

  • Client Services Representative

    2 days ago

    Richmond Hill, Ontario, Canada Circle of Care Full time

    Job SummaryThe Client Services Representative is a key member of the Circle of Care team, responsible for delivering exceptional customer service to clients and their families. This role requires a strong commitment to building relationships, resolving issues, and providing timely support.Key ResponsibilitiesRespond to client inquiries in a timely and...

  • Client Services Representative

    2 days ago

    Richmond Hill, Ontario, Canada Circle of Care Full time

    Job SummaryThe Client Services Representative is a key member of the Circle of Care team, responsible for delivering exceptional customer service to clients and their families. This role requires a strong commitment to building relationships, resolving issues, and providing timely support.Key ResponsibilitiesRespond to client inquiries in a timely and...

  • Client Service Representative

    3 days ago

    Richmond Hill, Ontario, Canada Royal Bank of Canada> Full time

    Job SummaryJob DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Client Service Representative. As a key member of our retail banking team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide proactive and personalized service to clients,...

  • Client Service Representative

    3 days ago

    Richmond Hill, Ontario, Canada Royal Bank of Canada> Full time

    Job SummaryJob DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Client Service Representative. As a key member of our retail banking team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide proactive and personalized service to clients,...

  • Client Service Representative

    6 days ago

    Richmond Hill, Ontario, Canada Royal Bank of Canada> Full time

    Job SummaryJob DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Client Service Representative. As a key member of our retail banking team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide proactive and personalized service to clients,...

  • Client Service Representative

    6 days ago

    Richmond Hill, Ontario, Canada Royal Bank of Canada> Full time

    Job SummaryJob DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Client Service Representative. As a key member of our retail banking team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide proactive and personalized service to clients,...

  • Customer Service Representative

    1 week ago

    Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary:Greenstone Financial Services Canada is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, addressing their concerns, and...

  • Customer Service Representative

    1 week ago

    Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary:Greenstone Financial Services Canada is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, addressing their concerns, and...

  • Client Service Representative

    1 day ago

    Richmond Hill, Ontario, Canada Royal Bank of Canada> Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Client Advisor. As a Client Advisor, you will be the first point of contact for our clients, providing exceptional service and support to meet their everyday banking needs.Key ResponsibilitiesProactively greet and engage clients upon entry, ensuring a warm and...

  • Client Service Representative

    2 days ago

    Richmond Hill, Ontario, Canada Royal Bank of Canada> Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Client Advisor. As a Client Advisor, you will be the first point of contact for our clients, providing exceptional service and support to meet their everyday banking needs.Key ResponsibilitiesProactively greet and engage clients upon entry, ensuring a warm and...

  • Client Service Representative

    2 days ago

    Richmond Hill, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Client Advisor. As a key member of our retail banking team, you will be responsible for providing exceptional client service and support to our customers.Key ResponsibilitiesProactively greet and engage clients upon entry, ensuring a warm and welcoming...

  • Client Service Representative

    2 days ago

    Richmond Hill, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Client Advisor. As a key member of our retail banking team, you will be responsible for providing exceptional client service and support to our customers.Key ResponsibilitiesProactively greet and engage clients upon entry, ensuring a warm and welcoming...

  • Client Service Representative

    2 days ago

    Richmond Hill, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Client Advisor. As a key member of our retail banking team, you will be responsible for providing exceptional client service and support to our customers.Key ResponsibilitiesProactively greet and engage clients upon entry, ensuring a warm and welcoming...

  • Service Coordination Representative

    4 weeks ago

    Richmond Hill, Ontario, Canada Circle of Care Full time

    Job Overview The Client Services Representative plays a crucial role in delivering outstanding customer support to all individuals reaching out to Circle of Care. This position involves responding to incoming calls, conducting initial assessments of client situations, documenting interactions, and directing inquiries to the appropriate emergency...

  • Insurance Sales Representative

    1 week ago

    Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full time

    Job DescriptionJob Title: Insurance Sales RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Insurance Sales Representative to join our team at Greenstone Financial Services Canada. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our clients.Key...

  • Insurance Sales Representative

    1 week ago

    Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full time

    Job DescriptionJob Title: Insurance Sales RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Insurance Sales Representative to join our team at Greenstone Financial Services Canada. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our clients.Key...

  • Customer Service Representative Supervisor

    7 days ago

    Richmond Hill, Ontario, Canada RESULTS ADVERTISING Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at RESULTS ADVERTISING. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our clients receive exceptional service.Key ResponsibilitiesTeam...

  • Customer Service Representative Supervisor

    7 days ago

    Richmond Hill, Ontario, Canada RESULTS ADVERTISING Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at RESULTS ADVERTISING. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our clients receive exceptional service.Key ResponsibilitiesTeam...

  • Insurance Sales Representative

    5 days ago

    Richmond Hill, Ontario, Canada Western Coast Insurance Services Full time

    About Western Coast Insurance ServicesWe are a leading insurance provider in Canada, with over 220 locations across the country. Our team of over 2,100 professionals is dedicated to delivering exceptional service and providing the right insurance solutions for our customers.Job SummaryWe are seeking a highly motivated and results-driven Insurance Sales...

  • Insurance Sales Representative

    5 days ago

    Richmond Hill, Ontario, Canada Western Coast Insurance Services Full time

    About Western Coast Insurance ServicesWe are a leading insurance provider in Canada, with over 220 locations across the country. Our team of over 2,100 professionals is dedicated to delivering exceptional service and providing the right insurance solutions for our customers.Job SummaryWe are seeking a highly motivated and results-driven Insurance Sales...