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Customer Service Representative Supervisor

2 months ago


Richmond Hill, Ontario, Canada RESULTS ADVERTISING Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at RESULTS ADVERTISING. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our clients receive exceptional service.

Key Responsibilities
  • Team Leadership: Lead a team of customer service representatives, providing guidance, support, and coaching to ensure they have the skills and knowledge needed to excel in their roles.
  • Customer Service: Provide exceptional customer service to our clients, responding to their inquiries, resolving issues, and ensuring that their needs are met.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
  • Performance Management: Conduct regular performance reviews, providing feedback and coaching to help team members improve their performance.
  • Communication: Communicate effectively with team members, clients, and other stakeholders, ensuring that everyone is informed and aligned.
Requirements
  • Education: College/CEGEP degree or equivalent.
  • Experience: 1 year to less than 2 years of experience in a customer service or supervisory role.
  • Skills: Excellent communication and interpersonal skills, ability to lead and motivate a team, and strong problem-solving and analytical skills.
Work Environment

As a Customer Service Representative Supervisor at RESULTS ADVERTISING, you will work in a fast-paced environment with tight deadlines. You will be required to work under pressure and maintain a high level of accuracy and attention to detail.

Personal Suitability
  • Accurate: You have a strong attention to detail and are able to maintain accurate records and reports.
  • Client Focus: You are committed to providing exceptional customer service and ensuring that our clients receive the highest level of service.
  • Dependability: You are reliable and dependable, able to meet deadlines and follow through on commitments.
  • Efficient Interpersonal Skills: You have excellent interpersonal skills, able to communicate effectively with team members, clients, and other stakeholders.
  • Excellent Oral Communication: You have excellent oral communication skills, able to communicate effectively in person and over the phone.
  • Excellent Written Communication: You have excellent written communication skills, able to write clear and concise reports and correspondence.
  • Initiative: You are proactive and able to take the initiative to identify areas for improvement and implement changes.
  • Interpersonal Awareness: You have a strong understanding of interpersonal dynamics and are able to build strong relationships with team members and clients.
  • Judgement: You have strong judgement and are able to make sound decisions in a fast-paced environment.
  • Organized: You are highly organized and able to prioritize tasks and manage multiple projects simultaneously.
  • Reliability: You are reliable and dependable, able to meet deadlines and follow through on commitments.
  • Team Player: You are a team player, able to work collaboratively with team members to achieve common goals.
  • Work Term: Permanent.
  • Work Language: English.
  • Hours: 30 to 40 hours per week.