Client Service Representative
3 days ago
Job Summary
Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Client Service Representative. As a key member of our retail banking team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Provide proactive and personalized service to clients, ensuring their needs are met and exceeded.
- Act as a first point of contact for clients, responding to their inquiries and resolving issues in a timely and professional manner.
- Assist clients with their everyday banking needs, including account management, transactions, and financial services.
- Engage in discovery conversations to understand client needs and provide tailored advice and solutions.
- Collaborate with colleagues to ensure seamless service delivery and achieve team goals.
- Stay up-to-date with product and service offerings, as well as industry trends and developments.
Requirements
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Proven customer service experience, preferably in a banking or financial services environment.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Fluency in second language Cantonese and Mandarin is an asset.
What We Offer
- A comprehensive compensation package, including competitive salary and benefits.
- Opportunities for career growth and professional development, including training and mentorship programs.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- Access to cutting-edge technology and tools, enabling you to deliver exceptional service and support to clients.
Job Skills
Adaptability, Client Centricity, Communication, CuriosityAdditional Job Details
Job Type:
RegularPay Type:
SalariedLanguage:
English-
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