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Client Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Client Advisor. As a Client Advisor, you will be the first point of contact for our clients, providing exceptional service and support to meet their everyday banking needs.
Key Responsibilities- Proactively greet and engage clients upon entry, ensuring a warm and welcoming experience
- Actively listen to understand client needs and resolve concerns in a timely and professional manner
- Assist clients with their banking needs, using RBC's systems and digital platforms to provide efficient and effective service
- Engage in discovery conversations to understand client needs and provide personalized advice and solutions
- Contribute to a culture of collective team success by identifying opportunities to provide warm introductions to RBC Partners
- Champion digital enablement by educating clients on self-service options and leading with advice
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
- A passion for delivering exceptional client experiences
- Curiosity, emotional intelligence, and empathetic communication skills
- Digital literacy across a broad range of devices
- Personal flexibility to work flexible hours
- A self-motivated eagerness to learn and determination to succeed
- Fluency in second language Cantonese and Mandarin
- A comprehensive Total Rewards Program, including bonuses and flexible benefits
- A world-class training program in financial services
- Excellent career development and access to a variety of job opportunities across business and geographies
- Leaders who support your development through coaching and managing opportunities
- A dynamic, collaborative, progressive, and high-performing team environment
Adaptability, Client Centricity, Communication, Curiosity
Additional Job DetailsPlatform: PERSONAL & COMMERCIAL BANKING
Job Type: Regular
Pay Type: Salaried
Inclusion and Equal Opportunity Employment
At RBC, we value diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.
