Client Services Representative

2 days ago

Richmond Hill, Ontario, Canada Circle of Care Full time

Job Summary

The Client Services Representative is a key member of the Circle of Care team, responsible for delivering exceptional customer service to clients and their families. This role requires a strong commitment to building relationships, resolving issues, and providing timely support.

Key Responsibilities

  • Respond to client inquiries in a timely and professional manner, using standard customer-focused practices.
  • Listen to client requests, identify needs, and navigate calls to appropriate departments or personnel.
  • Conduct first-level information gathering and triaging for urgent calls, following organizational standards and protocols.
  • Proactively troubleshoot client-related problems, escalating issues as necessary.
  • Participate in client schedule verification procedures and team initiatives to achieve strategic goals.
  • Actively build relationships with internal and external partners, communicating professionally and developing trust-based relationships.

Requirements

  • Post-secondary education in a communications-related field.
  • Minimum six months of experience in a call centre or customer service environment.
  • Excellent telephone, interpersonal, and customer service skills.
  • Strong problem-solving skills, with the ability to resolve urgent client situations.
  • Ability to work in a fast-paced environment, handle stressful situations, and maintain a positive safety culture.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

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