Bilingual Technical Support Representative

3 weeks ago

Toronto, Ontario, Canada Global Payments Canada GP Full time

About Global Payments:

At Global Payments, we empower millions of individuals to seamlessly transfer funds between buyers and sellers through our innovative payment solutions encompassing credit, debit, prepaid, and merchant services. Our global workforce supports over 3 million businesses, more than 1,300 financial institutions, and over 600 million cardholders, enabling them to thrive with confidence and achieve remarkable outcomes. We are fueled by our commitment to excellence and take pride in delivering cutting-edge payment technology and software solutions. Become a part of our vibrant team and leave your imprint on the future of payment technology.

Your Opportunity:

Are you seeking a fresh challenge and wish to be part of a Fortune 500 company that prioritizes technology and innovation? At Global Payments, you will discover numerous avenues for professional growth and development, ensuring that each day presents an exciting challenge. Join our energetic team as a bilingual Technical Support/Customer Service Representative.

What We Offer:

  • Genuine opportunities for professional advancement
  • A collaborative and friendly workplace with a relaxed dress code
  • Comprehensive benefits package available after 30 days
  • Health insurance coverage
  • Short-Term and Long-Term disability insurance
  • Life insurance options
  • Retirement savings plans
  • Employee stock purchase program
  • Employee assistance services
  • Corporate gym membership discounts
  • Volunteering initiatives
  • A supportive environment for the LGBTQIA2+ community

Key Information:

  • Work Schedule: 37.5 hours per week, on a rotational basis, available 24/7
  • Work Environment: Office-based
  • Compensation: Starting salary of $20/hour, with additional premiums for off-hour shifts

Your Contributions:

  • Assist in onboarding new merchants
  • Address customer inquiries related to their accounts
  • Resolve merchant issues or complaints, escalating to management when necessary
  • Utilize internal systems and resources effectively to serve customers and interpret merchant data
  • Demonstrate expertise in products, services, account research, and Point of Sale operations
  • Educate merchants on policies, procedures, and product offerings
  • Accurately document customer interactions in relevant systems
  • Timely escalate departmental and system issues according to established protocols
  • Collaborate with various support teams within Global Payments to resolve merchant concerns
  • Complete additional skills training as required

Who You Are:

  • A candidate with 6-12 months of relevant work experience, ideally in a similar role

Minimum Qualifications:

  • Proficiency in both French and English, written and spoken
  • High School Diploma or equivalent

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