Guest Services Operations Leader
3 weeks ago
Company Overview
Pilot Company stands as a premier network of travel centers, employing over 30,000 individuals across more than 750 retail and fueling locations throughout 44 states and six Canadian provinces. Our energy and logistics division is recognized as a leading supplier of fuel, operating one of the largest tanker fleets and providing essential services to oil operations in the busiest regions of our nation.
Established in 1958 by Jim A. Haslam II and currently under the leadership of CEO Adam Wright, we remain committed to our founding values, a people-first culture, and a dedication to community support. Whether serving guests, collaborating with team members, or partnering with trucking companies, our mission is to fuel people and keep North America moving.
We welcome applications from all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
Role Overview
The Lead Guest Services Team Member plays a crucial role in overseeing staff and managing the daily operations of the store. The ideal candidate will demonstrate exceptional customer service abilities to effectively address customer needs. This individual should be self-driven and prepared to assist management with various tasks to ensure our facilities are well-maintained and operate efficiently. A strong understanding of store operations and a commitment to quality service are essential.
Compensation
Pay Rates Starting between: $ - $ / hour
Required Qualifications
- Prior experience or familiarity with retail operations
- Outstanding customer service skills and the ability to foster a customer-centric environment
- Proficiency with calculators, computers, and other relevant equipment
- Ability to collaborate as part of a team and engage with various stakeholders, including team members, customers, vendors, and corporate representatives
- Flexibility to work a varied schedule, including nights, weekends, and holidays
- Successful completion of a background check is mandatory
Additional Benefits
- Fuel Discount
- Weekly Pay
- RRSP (for Full Time Employees)
- Extended Health Care Benefits (for Full Time Employees)
- AD&D Insurance (for Full Time Employees)
- Life Insurance (for Full Time Employees)
- Adoption Assistance
- Tuition Reimbursement
- Comprehensive Training Program
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