Senior Guest Services Supervisor

3 weeks ago

Balgonie, Saskatchewan, Canada Pilot Flying J Full time

Company Overview

Pilot Company stands as a premier network of travel centers, employing over 30,000 individuals across more than 750 retail and fueling locations throughout 44 states and six Canadian provinces. Our energy and logistics division is recognized as a leading supplier of fuel, operating one of the largest tanker fleets and providing essential services to oil operations in the busiest regions of our nation.

Established in 1958 by Jim A. Haslam II and currently under the leadership of CEO Adam Wright, we uphold our founding values and a people-first culture, emphasizing our commitment to community engagement. Whether serving guests, supporting team members, or collaborating with trucking companies, we are dedicated to empowering individuals and ensuring the seamless movement of North America.

We are an equal opportunity employer, welcoming applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws.

We encourage military veterans to apply.

Position Overview

The Senior Guest Services Supervisor plays a crucial role in overseeing team members and managing the daily operations of the store. The ideal candidate will demonstrate exceptional customer service abilities to effectively address customer needs. This individual should be self-driven and prepared to assist management with various tasks necessary for maintaining operational excellence and facility upkeep. A strong understanding of store operations and a commitment to quality service are essential.

Compensation: Starting pay at $18.13 per hour

Requirements
  • Prior experience or familiarity with retail operations
  • Outstanding customer service skills and a commitment to fostering a customer-centric environment
  • Proficiency with calculators, computers, and other relevant equipment
  • Able to collaborate effectively with team members, customers, vendors, and corporate representatives
  • Flexibility to work various shifts, including nights, weekends, and holidays
  • Completion of a background check is mandatory
Additional Benefits
  • Fuel Discounts
  • Weekly Pay Schedule
  • RRSP for Full-Time Employees
  • Comprehensive Health Care Benefits for Full-Time Employees
  • Accidental Death & Dismemberment Insurance for Full-Time Employees
  • Life Insurance for Full-Time Employees
  • Adoption Assistance Programs
  • Tuition Reimbursement Opportunities
  • Extensive Training Programs

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