Senior Guest Services Supervisor
3 weeks ago
Company Overview
Pilot Company stands as a premier network of travel centers, employing over 30,000 individuals across more than 750 retail and fueling locations throughout 44 states and six Canadian provinces. Our energy and logistics division is recognized as a leading supplier of fuel, operating one of the largest tanker fleets and providing essential services to oil operations in the most active regions of our nation. With a diverse portfolio of brands, Pilot Company excels in supply chain management, retail operations, logistics, transportation, technology, digital innovation, construction, maintenance, human resources, finance, sales, and marketing.
Established in 1958 by Jim A. Haslam II and currently guided by CEO Adam Wright, our foundational values, commitment to a people-first culture, and dedication to community service remain integral to our mission. Whether interacting with guests, supporting team members, or collaborating with trucking companies, we are devoted to empowering individuals and keeping North America moving.
We are an equal opportunity employer and welcome applications from all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
Position Overview
The Senior Guest Services Supervisor plays a crucial role in overseeing team members and the overall operations of the store. The ideal candidate will demonstrate exceptional customer service abilities to effectively address customer needs. This individual should be self-driven and prepared to assist management with various tasks to ensure our facilities are well-maintained and operate efficiently. A solid understanding of store operations and a commitment to quality customer service are essential.
Compensation
Pay Rates Starting between: $ - $ / hour
Key Qualifications
- Prior experience or a solid understanding of retail operations
- Outstanding customer service skills and the ability to foster a customer-centric environment
- Proficiency with calculators, computers, and other necessary equipment
- Capability to collaborate as part of a team and engage with various stakeholders, including hourly team members, customers, vendors, and corporate representatives
- Flexibility to work varied shifts, including nights, weekends, and holidays
- A background check is mandatory
Additional Benefits
- Fuel Discount
- Weekly Pay
- RRSP (for Full Time Employees)
- Extended Health Care Benefits (for Full Time Employees)
- AD&D Insurance (for Full Time Employees)
- Life Insurance (for Full Time Employees)
- Adoption Assistance
- Tuition Reimbursement
- Comprehensive Training Program
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