Guest Relations Lead

3 weeks ago

Balgonie, Saskatchewan, Canada Pilot Flying J Full time

Company Overview

Pilot Company stands as a premier network of travel centers, employing over 30,000 individuals across more than 750 retail and fueling locations throughout 44 states and six Canadian provinces. Our energy and logistics division is recognized as a leading supplier of fuel, operating one of the largest tanker fleets and delivering essential services to oil operations in the busiest regions of our nation.

Established in 1958 by Jim A. Haslam II and currently guided by CEO Adam Wright, we uphold our founding principles, a people-first culture, and a commitment to community engagement. Whether interacting with guests, fellow team members, or trucking companies, we are dedicated to supporting individuals and ensuring the smooth operation of North America.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected under applicable law.

We encourage military personnel to apply.

Position Overview

The Senior Guest Services Supervisor is tasked with overseeing team members and the overall operations of the store. The ideal candidate will demonstrate exceptional customer service abilities to effectively address customer needs. This individual should be self-driven and prepared to assist management with various tasks to ensure our facilities are well-maintained and operate efficiently. A solid understanding of store operations and Pilot Flying J's dedication to quality and customer satisfaction is essential.

Compensation

Pay Rates Starting between: $ - $ / hour

Required Qualifications

  • Prior experience or familiarity with retail operations
  • Outstanding customer service skills and the ability to foster a customer-centric environment
  • Proficiency with calculators, computers, and other relevant equipment
  • Capability to collaborate within a team and engage with various stakeholders, including hourly team members, customers, vendors, and corporate representatives
  • Flexibility to work nights, days, weekends, and holidays
  • A background check is mandatory

Additional Benefits

  • Fuel Discount
  • Weekly Pay
  • RRSP (for Full Time Employees)
  • Extended Health Care Benefits (for Full Time Employees)
  • AD&D Insurance (for Full Time Employees)
  • Life Insurance (for Full Time Employees)
  • Adoption Assistance
  • Tuition Reimbursement
  • Comprehensive Training Program

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