Membership Sales Representative

4 weeks ago


Gravenhurst, Ontario, Canada YMCA of Simcoe-Muskok Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Membership Sales and Service staff member. As a key member of our team, you will be responsible for delivering exceptional customer service, achieving sales targets, and processing transactions in an accurate and efficient manner.

Key Responsibilities
  • Provide exceptional customer service to members and facility users, ensuring a positive and welcoming experience.
  • Meet and exceed sales targets, working closely with the Supervisor, Sales and Service to achieve goals.
  • Process transactions accurately and efficiently, maintaining a high level of attention to detail.
  • Develop and maintain a strong working knowledge of all YMCA programs and services, promoting them to members and facility users.
  • Respond to inquiries in a clear and informed manner, exploring customer needs and promoting the benefits of YMCA programs and services.
  • Engage in friendly and open dialogue with members and patrons, promoting a sense of belonging and involvement.
  • Maintain confidentiality in all matters related to members, participants, volunteers, and staff.
  • Complete all other duties as assigned, adhering to all provincial and federal legislation relevant to the job description.
Requirements
  • Proven customer service experience, with a strong focus on delivering exceptional service.
  • Computer literacy, with proficiency in relevant software and systems.
  • Excellent oral communication skills, with the ability to engage with members and patrons in a friendly and open manner.
  • SAM Training and 7 Steps of Selling Training, with a strong understanding of sales principles and practices.
  • Adult Engagement & IC Level # 1 Certification, with a focus on promoting healthy relationships and community engagement.
  • Emergency Training, with a strong understanding of emergency procedures and protocols.
  • Current CPR and First Aid certification, with a focus on maintaining a safe and healthy environment.
  • Ability to work flexible hours, based on client needs and business requirements.
  • Clear Police Record with Vulnerable Sector Screen, with a focus on maintaining a safe and secure environment.
  • Willingness to participate in mandated training, including AODA Training, Health & Safety Awareness Training, Bill 168 (Violence & Harassment in the Workplace) Training, PCI Compliance, WHMIS, and Child Protection Training.
Why Work for the YMCA of Simcoe-Muskoka?

We believe in creating a welcoming and inclusive environment for all members and staff. As a Membership Sales and Service staff member, you will have the opportunity to make a positive impact in the lives of our members and the community as a whole. You will work alongside a supportive team of individuals who are committed to our mission of building healthy communities.

We offer a competitive salary and benefits package, as well as ongoing training and development opportunities to help you grow professionally and personally. If you're looking for a challenging and rewarding career, working with a diverse team where your own ideas will be heard, then the YMCA of Simcoe-Muskoka is the perfect place for you.



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