Service Writer and Coordinator

6 months ago

Gravenhurst, Canada Kubota North Sales and Services Full time

Kubota North has been serving the Muskoka community since 2005. In 2015 we relocated to

our current location and the Jackson Family, our Owners, have exponentially expanded and grown the location year over year since. We have grown from a small 5 employee operation, to a 30 plus employee location, with multiple renovations and additions including a storage building for the Yard, a new state-of-the-art service bay, and expanded both our Sales and Parts departments. We work with a global company who support us. We have continually grown through the years and have no plans for slowing down Come grow with us

Working closely with our Service Management team, you will provide scheduling for the

Service Team and handle the daily customer operations in our Service department. Working closely with our Service Manager and Warranty/Insurance Manager, you will orchestrate the customer service schedule, including our Mobile Service Team, as well as submitting customer claims through our Warranty and Insurance Program. You will be our customer point of contact for our Service Department, representing Kubota North’s highest standards and ethics. This position is Monday to Friday 8am to 5pm, with the expectation of flexibility of scheduling based on the needs of the business.
- Orchestrating daily schedule for the Service Department and Mobile Service Department
- Responsible for POS for the Service Department
- Coordinating with our Technicians and scheduling customers based on needs and skills.
- Supporting the Service Manager in daily Operations
- Supporting the Warranty/Insurance Manger in daily Operations
- Legendary Customer Service Skills
- Organizational skills a must
- Ability to Multitask
- Basic Knowledge of Equipment OR a strong desire to learn about Equipment through hands on experience in our shop.
- Strong communication skills, both oral and written required.
- Ability to multitask and organize simultaneously in a fast-paced environment.
- Self-motivated, and driven for continuous development and improvement.
- Ability to take constructive feedback and implement directions.
- Flexibility
- Computer literacy an asset
- Must have the ability to lift and/or move up to 80lbs, withstand repetitive motion of the hand, wrist, elbow, and shoulder.

**Salary**: $22.00-$26.00 per hour

Expected hours: 44 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- On-site parking
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (required)

Ability to Commute:

- Gravenhurst, ON P1P 1R1 (required)

Ability to Relocate:

- Gravenhurst, ON P1P 1R1: Relocate before starting work (required)

Work Location: In person

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