Membership Sales Representative

4 weeks ago


Gravenhurst, Ontario, Canada YMCA of Simcoe-Muskok Full time

The Opportunity:

The YMCA of Simcoe/Muskoka is seeking a highly motivated and customer-focused individual to join our Membership Sales and Service team. As a Membership Sales Representative, you will be responsible for achieving sales targets, delivering exceptional service, and processing transactions in an accurate and efficient manner.

In this role, you will:

  • Support the mission and core values of the YMCA of Simcoe/Muskoka and the YMCA in Canada.
  • Deliver exceptional customer service as per YMCA SAM Standards and best practices.
  • Achieve sales targets as defined by the Supervisor, Sales and Service.
  • Complete all transactions in an efficient, accurate, and timely manner.
  • Maintain a strong working knowledge of all YMCA programs and services.
  • Respond to inquiries in a clear, informed manner.
  • Engage in friendly, open dialogue with members and patrons to promote a sense of belonging and involvement.
  • Communicate all service and safety deficiencies to the Manager on Duty in a timely manner for resolution.
  • Maintain confidentiality in all matters related to members, participants, volunteers, and staff.

You bring:

  • Proven customer service experience.
  • Computer literacy.
  • Excellent oral communication skills.
  • SAM training.
  • 7 Steps of Selling training.
  • Adult Engagement & IC Level # 1 certification.
  • Emergency training.
  • Current CPR and First Aid.
  • Ability to work flexible hours based on client needs.
  • Clear Police Record with Vulnerable Sector Screen.

Why work for the Y:

The YMCA of Simcoe/Muskoka is a registered charity committed to fostering healthy communities by empowering children, youth, and families, promoting well-being, and encouraging social responsibility. As a Membership Sales Representative, you will have the opportunity to make a positive impact in the lives of our members and the community as a whole. You will work alongside a supportive team of individuals who are committed to our mission.

Perks:

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • YMCA Health and Fitness membership.


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