Membership Sales Representative
4 weeks ago
The Opportunity:
The YMCA of Simcoe/Muskoka is seeking a highly motivated and customer-focused individual to join our Membership Sales and Service team. As a Membership Sales Representative, you will be responsible for achieving sales targets, delivering exceptional service, and processing transactions in an accurate and efficient manner.
In this role, you will:
- Support the mission and core values of the YMCA of Simcoe/Muskoka and the YMCA in Canada.
- Deliver exceptional customer service as per YMCA SAM Standards and best practices.
- Achieve sales targets as defined by the Supervisor, Sales and Service.
- Complete all transactions in an efficient, accurate, and timely manner.
- Maintain a strong working knowledge of all YMCA programs and services.
- Respond to inquiries in a clear, informed manner.
- Engage in friendly, open dialogue with members and patrons to promote a sense of belonging and involvement.
- Communicate all service and safety deficiencies to the Manager on Duty in a timely manner for resolution.
- Maintain confidentiality in all matters related to members, participants, volunteers, and staff.
You bring:
- Proven customer service experience.
- Computer literacy.
- Excellent oral communication skills.
- SAM training.
- 7 Steps of Selling training.
- Adult Engagement & IC Level # 1 certification.
- Emergency training.
- Current CPR and First Aid.
- Ability to work flexible hours based on client needs.
- Clear Police Record with Vulnerable Sector Screen.
Why work for the Y:
The YMCA of Simcoe/Muskoka is a registered charity committed to fostering healthy communities by empowering children, youth, and families, promoting well-being, and encouraging social responsibility. As a Membership Sales Representative, you will have the opportunity to make a positive impact in the lives of our members and the community as a whole. You will work alongside a supportive team of individuals who are committed to our mission.
Perks:
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- YMCA Health and Fitness membership.
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