Retail Operations Supervisor

3 weeks ago


Port Hardy, Canada Dollarama L.P.S.E.C. Full time
Position Overview

The Retail Operations Supervisor plays a crucial role in overseeing the daily activities of our retail establishment. This position requires a dedicated individual who can manage staff effectively and ensure a high level of customer satisfaction.

Qualifications
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 to 2 years in a supervisory role or equivalent experience
Work Environment

This role is set within a dynamic retail environment where the supervisor will manage a team and engage with customers directly.

Key Responsibilities
  • Supervise and mentor staff, including apprentices and sales associates
  • Delegate tasks and responsibilities to sales personnel
  • Recruit, train, and develop team members
  • Create and manage staff schedules
  • Drive sales through effective merchandising
  • Address and resolve customer inquiries and complaints
  • Maintain organized inventory and stock levels
  • Coordinate team activities and ensure operational efficiency
  • Manage payroll processes
  • Conduct regular performance evaluations
Team Management

Responsible for supervising a team of approximately 11-15 individuals.

Specialization

Focus on retail store operations and merchandising strategies.

Work Conditions
  • Fast-paced and high-pressure environment
  • Ability to handle physical demands, including lifting and moving merchandise
  • Requires a combination of sitting, standing, and walking
  • Attention to detail is essential
Personal Attributes
  • Flexibility and adaptability
  • Strong organizational skills
  • Dependable and reliable
  • Team-oriented mindset
  • Proactive and self-motivated
Health and Financial Benefits
  • Comprehensive dental and health care plans
  • Disability benefits
  • Bonus and pension plan options
Work Schedule

This position requires a commitment of 40 to 50 hours per week with a focus on achieving store objectives.



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