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Desktop Support Specialist

2 months ago

Toronto, Ontario, Canada Leon's Furniture Full time

Job Summary

Leon's Furniture is seeking a skilled Desktop Support Technician to join our IT team. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our employees and ensuring the smooth operation of our desktop systems.

Key Responsibilities

  • Provide technical support for desktop hardware and software issues, including troubleshooting, diagnosing, and resolving problems.
  • Install, configure, and maintain desktop systems, including imaging and provisioning.
  • Develop and implement effective solutions to technical issues and improve overall desktop service levels.
  • Collaborate with the IT Support Services team to identify improvement opportunities and implement processes that enhance Help Desk operations.
  • Be available for after-hours/weekend on-call support as required.

Requirements

  • Minimum 3 years of professional IT experience in desktop support, with a focus on hardware and software troubleshooting.
  • Excellent oral and written communication skills, with the ability to communicate complex technical information to non-technical stakeholders.
  • Technical proficiency with Microsoft Windows, Active Directory, and Group Policy.
  • Experience with device imaging and provisioning, including Microsoft SCCM and MDT.
  • Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.

Preferred Qualifications

  • Microsoft Azure Administrator Associate certification.
  • Microsoft 365 Certified: Modern Desktop Administrator Associate certification.
  • Experience with BMC FootPrint IT service management and Cisco Finesse Call Centre product.