Desktop Support Specialist

4 weeks ago


Toronto, Ontario, Canada CB Canada Full time
Job Summary:

We are seeking a skilled Desktop Support Specialist to join our team at CB Canada. The ideal candidate will have a strong background in desktop support and be able to troubleshoot and resolve technical issues efficiently.

Key Responsibilities:

Fix computer problems and recommend appropriate solutions
Support, examine, and repair computer systems, hardware, printers, and computer peripherals
Organize hardware repairs with vendors
Curate records of daily data communication transactions, issues, and remedial actions taken or installation activities
Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Meet regularly and effectively with ticket submitters
Provide computer desktop support in accordance with established policies and procedures
Support IT onboarding activities

Requirements:

5+ years of desktop support or related experience
Active Directory experience preferred
Proven knowledge of basic troubleshooting
Basic network troubleshooting experience highly desired
Foundational knowledge in hardware troubleshooting
Strong familiarity with basic network troubleshooting
Microsoft Office 365 experience
Ability to quickly write reports, business correspondence, user instructions, and procedure manuals

About CB Canada:

CB Canada is a leading provider of talent solutions, connecting highly qualified job seekers to opportunities at great companies. We offer contract, temporary, and permanent placement solutions for various roles, including finance, accounting, technology, marketing, and more. Our team advocates on your behalf, promoting you to employers and providing access to top jobs, competitive compensation, and benefits. Download our app to get instant notifications for AI-matched jobs and more.

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