Senior Desktop Support Specialist

3 weeks ago


Toronto, Ontario, Canada PeopleToGo Full time

Job Title: Senior Desktop Support Specialist


Our client is seeking a highly skilled Senior Desktop Support Specialist to join their Desktop Support Team. The successful candidate will provide expert-level support for approximately 2,000 end users, focusing on Lotus Notes password resets, ID administration, PC and laptop hardware support, and BlackBerry (BES) support.


Key Responsibilities:

  • Provide advanced-level technical support for desktop and laptop hardware, software, and network issues
  • Reset Lotus Notes passwords and create user IDs
  • Support BlackBerry devices and BES
  • Collaborate with the team to resolve complex technical issues


Requirements:

  • Minimum 3-year college diploma or university degree in a technology-related discipline
  • MCSE and A+ industry certifications preferred
  • 5-7 years of experience in PC support and networking
  • Recent Lotus Notes password reset and ID administration experience
  • Excellent customer service, communication, and presentation skills


About the Role:

This is an excellent opportunity for a skilled IT professional to join a dynamic team and contribute to the delivery of exceptional technical support services.



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