Senior Desktop Support Specialist
3 weeks ago
Job Title: Senior Desktop Support Specialist
Our client is seeking a highly skilled Senior Desktop Support Specialist to join their Desktop Support Team. The successful candidate will provide expert-level support for approximately 2,000 end users, focusing on Lotus Notes password resets, ID administration, PC and laptop hardware support, and BlackBerry (BES) support.
Key Responsibilities:
- Provide advanced-level technical support for desktop and laptop hardware, software, and network issues
- Reset Lotus Notes passwords and create user IDs
- Support BlackBerry devices and BES
- Collaborate with the team to resolve complex technical issues
Requirements:
- Minimum 3-year college diploma or university degree in a technology-related discipline
- MCSE and A+ industry certifications preferred
- 5-7 years of experience in PC support and networking
- Recent Lotus Notes password reset and ID administration experience
- Excellent customer service, communication, and presentation skills
About the Role:
This is an excellent opportunity for a skilled IT professional to join a dynamic team and contribute to the delivery of exceptional technical support services.
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