Senior Desktop Support Specialist

3 weeks ago

Toronto, Ontario, Canada City of Toronto Full time

Job Summary:

We are seeking a highly skilled and experienced IT professional to join our team as a Senior Desktop Support Specialist. In this role, you will be responsible for providing technical support and assistance to our users, ensuring that their desktop-related issues are resolved in a timely and efficient manner.

Key Responsibilities:

  • Provide technical support and assistance to users via phone, email, and in-person
  • Configure and troubleshoot technical issues with Windows 10/11, Novell, MS Office Suite, and other software applications
  • Install and configure desktop-related hardware and software
  • Implement City-wide and Divisional hardware and software upgrades and projects
  • Coordinate and/or escalate with internal and external groups on resolution of technical problems
  • Follow up on problems and keep users informed until the problems are resolved
  • Participate in team projects and make recommendations to enhance the quality and efficiency of support
  • Provide training to clients in use of desktop technology
  • Prepare documentation to facilitate transfer of knowledge
  • Provide input for statistics and drafts summary reports
  • Document solutions to hardware/software problems for users and other IT staff
  • Collect and maintain asset inventory. Dispose of hardware and software.

Requirements:

  • Post-secondary education in a computer-related field, or the equivalent combination of education and/or related Tier 2 Desktop Support experience
  • Experience in a large, diverse computing and customer support environment providing desktop support
  • Experience configuring and troubleshooting technical issues with Windows 10/11, Novell, MS Office Suite, and other software applications

Working Conditions:

This is a full-time position that requires travel within the City of Toronto and occasional travel to other GTA locations for training and ad-hoc computer support.

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