Desktop Support Specialist

2 weeks ago

Toronto, Ontario, Canada PeopleToGo Full time

Job Title: Desktop Support Specialist

Location: Remote

Type: 12-month contract

Overview:

At PeopleToGo, we are seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users.

Key Responsibilities:

  • Provide technical support for users with PC, laptop, and BlackBerry issues
  • Repair, upgrade, and support PC's, laptops, and printers
  • Deliver exceptional customer service to users with hardware or software issues within assigned time frames
  • Provide patient, polite, and courteous support in a professional manner

Requirements:

  • University or college degree in IT or equivalent related working experience in IT
  • A+ or MCSE certification
  • Excellent English language communications skills (written and verbal) with a professional, courteous customer service focus
  • 1-2 years of prior desktop support experience in a large enterprise environment providing telephone, remote, desktop, or deskside support (hardware/software support)
  • Ability to work in a fast-paced environment and make frequent work re-prioritization decisions
  • Professional, outgoing, and friendly disposition with a reliable work ethic

Technical Skills:

  • Experience supporting Windows XP, Vista, and Win7 with a good understanding of MS Office suite
  • Good understanding of basic TCP/IP protocol, VPN, and WiFi technology
  • Strong hardware break/fix experience (PC's, laptops)
  • Experience working with Lotus Notes (Ver. 7 or 8) would be a definite asset, though training will be provided
  • Experience should be comprised of supporting and troubleshooting hardware and software; capable of break-fix support (hard drives, peripherals, and exchanging or upgrading hardware and new PC/laptops)
  • Experience creating imaging (using Norton Ghost or RIS or ImageX or WDS) on PC's or laptops
  • Experience supporting BlackBerry handheld devices; BES server support would be an asset

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