Desktop Applications Support Specialist

1 month ago

Toronto, Ontario, Canada Osler Full time
Job Title: Desktop Applications Support Specialist

Osler, a leading business law firm, is seeking a skilled Desktop Applications Support Specialist to join our team. As a key member of our IT department, you will play a critical role in ensuring the smooth operation of our firm's applications and services.

Key Responsibilities:
  • Implement and manage complex application systems in an enterprise environment, providing high-level support to ensure effective utilization of applications and services.
  • Assess and implement continuous improvement activities, including new support tools and automation, to enhance the overall IT experience.
  • Provide insights into application stability and availability, anticipating future demands and growth by working closely with the Manager, Desktop Applications and Senior Manager, Application Services.
  • Document processes, procedures, architecture, and tools descriptions to ensure knowledge sharing and best practices.
  • Collaborate with internal IS groups and vendors to resolve integration, compatibility, configuration, and connectivity issues across services and applications.
  • Develop and coordinate plans for installing and upgrading applications and related services, keeping key stakeholders and IS management informed.
  • Lead the evaluation, implementation, and deployment of emerging applications and services, providing recommendations to the firm and end-users.
  • Ensure confidentiality and adhere to all firm policies, including the policy on confidentiality.
  • Manage and monitor firm information systems and related applications, ensuring healthy operations of applications and related systems.
Requirements:
  • University degree in Computing, Computer Science, Software Engineering, or Mathematics, with a minimum of 5 years of experience in a technical systems or application administrator role.
  • Prior production support experience in Windows Desktop, Windows Server, SQL Server, and Internet Information Server in large-scale operations/production enterprise environments.
  • Expert knowledge of Windows and deployment technologies, including MECM task sequence, MSI, and infrastructure environments.
  • Strong understanding and working knowledge of Active Directory and Group Policy Objects.
  • Strong knowledge of hybrid deployments, including Microsoft Autopilot, Intune, and Intune co-management for Windows OS and applications deployments.
  • SQL skills, including the ability to develop and execute basic SQL queries involving joins and filters for application monitoring and troubleshooting.
  • Demonstrated proficiency with Windows scripting languages and batch processing for automation.
  • Strong analysis and customer service skills, with sound problem-solving, judgment, and decision-making skills.
  • Excellent teamwork, communication, and documentation skills.
  • Ability to multi-task and set priorities.
  • Knowledge of legal applications and services, as well as enterprise infrastructure, including Citrix XenApp, Remote Desktop Services, Profile Virtualization, Virtual Applications, Active Directory partitions, and group policy.

Osler is committed to fostering a diverse and inclusive work environment and welcomes applications from people with disabilities and diverse backgrounds. Accommodations are available upon request for candidates in all phases of the selection process. Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

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