Technical Support Analyst 2

3 weeks ago

Kelowna, British Columbia, Canada FortisBC Full time

Affiliation: MoveUP
Employment Status: Full-Time Regular
Salary: $2,759.00 Bi-weekly
Workplace Flexibility: No

As the largest energy provider in the province with over a century of expertise, we are dedicated to delivering renewable energy, natural gas, electricity, and propane to 1.2 million customers.

We are on the lookout for talented individuals to join our mission of reshaping B.C.'s energy future. Recognized as one of BC's Top Employers, we boast a diverse workforce of over 2,600 employees, committed to fostering a safe and inclusive environment where everyone can connect, belong, and thrive. Join us in shaping a brighter future for B.C.

Position Overview

In the role of Technical Analyst at FortisBC, you will be tasked with delivering technical assistance to end users. This encompasses desktop computing, mobile devices, communication systems, user support, printing solutions, network infrastructure, and server storage, along with data center equipment.

Key Responsibilities
  • Deliver frontline and advanced technical assistance to end users.
  • Manage and fulfill advanced technology requests.
  • Conduct departmental helpdesk functions, including problem identification, documentation, and tracking.
  • Oversee departmental software and hardware inventory records.
  • Execute upgrades, installations, and preventive maintenance tasks.
  • Respond to client inquiries and incident tickets for support.
  • Research advanced solutions for hardware and software issues.
  • Administer software licensing.
  • Provide advanced support for mobile and smart devices.
  • Repair computer software and hardware, coordinating with external vendors for repairs and quotes as necessary.
  • Assist senior staff with various projects.
  • Create device images and software packages for deployment.
  • Set up and deliver PC equipment, manage the recycling of surplus equipment.
  • Process quotes, arrange procurement, and validate necessary hardware and software.
  • Track work performed in the problem management system, prepare progress reports, and maintain corporate workstation assets.
  • Stay updated on the company's computer systems.
  • Manage multiple resources, breakdown tasks, delegate, and set milestones.
  • Estimate and execute tasks required for minor or intermediate projects.
  • Provide intermediate support to Technical Analyst 1.
  • Some travel may be required.
Qualifications
  • 2-year Diploma in Computer or Electronics Technology, Computer Science, or a related field.
  • 4 years of relevant work experience.
  • Proficiency in executing small projects.
  • Strong understanding of:
    • current operating systems relevant to the role
    • imaging processes in a corporate setting
    • software deployment in a corporate environment
    • working knowledge of server environments
  • Ability to maintain business relationships with suppliers, service representatives, and other businesses.
  • Experience in a Windows Server-based network environment, including user maintenance, scheduling, printer configuration, and remote connectivity.
  • Familiarity with Microsoft Office applications and collaboration tools.
  • Advanced knowledge of all peripherals and network-attached devices, including printers, scanners, plotters, cameras, and mobile devices.
  • Valid Class 5 British Columbia Driver's license.

Our dynamic workplace offers a variety of challenging opportunities while prioritizing safety, inclusivity, and diversity. We provide a competitive salary and benefits package, supporting lifelong career development. We also encourage community involvement and the spirit of giving back.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.

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