Systems Analyst 2

3 weeks ago

Kelowna, British Columbia, Canada FortisBC Full time

Affiliation: MoveUP
Employment Status: Full-Time Regular
Salary: $2,759.00 Bi-weekly
Workplace Flexibility: No

As the largest energy provider in the province with over a century of expertise, we are dedicated to delivering renewable energy, natural gas, electricity, and propane to 1.2 million customers.

We are actively looking for new talent to join our mission of transforming the energy landscape. Recognized as one of BC's Top Employers, we boast a diverse team of over 2,600 employees and are committed to fostering a safe and inclusive culture where everyone can connect, belong, and grow. Join us in shaping a brighter future for B.C.

Position Overview

In the role of Technical Analyst at FortisBC, you will be tasked with providing essential technical assistance to end users. This encompasses a wide range of responsibilities including desktop and mobile computing, communication systems, end-user support, printing devices, network infrastructure, and server storage, as well as data center equipment.

Key Responsibilities
  • Deliver frontline and advanced technical assistance to our end users.
  • Administer and fulfill advanced technology requests.
  • Conduct departmental deskside/helpdesk functions, including problem reception, documentation, and tracking.
  • Manage departmental software and hardware inventory records.
  • Execute upgrades, installations, and preventive maintenance tasks.
  • Respond to client inquiries and incident tickets for support.
  • Research advanced solutions for hardware and software issues.
  • Oversee software licensing administration.
  • Provide advanced support for mobile and smart devices.
  • Repair computer software and hardware, coordinating with external vendors for repairs and quotes as necessary.
  • Assist senior staff with various projects.
  • Create device images and software packages for deployment.
  • Set up and deliver PC equipment, as well as recycle excess surplus equipment.
  • Process quotes, arrange procurement, and validate necessary hardware and software.
  • Track work performed in the problem management system, prepare progress reports, and maintain corporate workstation assets.
  • Stay updated on the company's computer systems.
  • Administer multiple resources, break down tasks, delegate responsibilities, and set milestones.
  • Estimate and execute a series of tasks required for minor or intermediate projects.
  • Provide intermediate support to the Technical Analyst 1.
  • Some travel may be required.
Qualifications
  • 2-year Diploma in Computer or Electronics Technology, Computer Science, or a related field.
  • 4 years of relevant work experience.
  • Proficiency in executing small projects.
  • Strong understanding of:
    • current operating systems relevant to the role
    • imaging processes in a corporate setting
    • software deployment in a corporate environment
    • working knowledge of server environments
  • Ability to maintain business relationships with suppliers, service representatives, and other businesses.
  • Experience in a Windows Server-based network environment, including user maintenance, scheduling, printer configuration, and remote connectivity.
  • Familiarity with Microsoft Office applications and collaboration systems.
  • Advanced knowledge of all peripherals and network-attached devices, including but not limited to printers, scanners, plotters, cameras, and mobile devices.
  • Valid Class 5 British Columbia Driver's license.

Our engaging workplace offers a wide range of challenging opportunities while promoting safety, inclusivity, and diversity. We provide a competitive salary and benefits package while supporting lifelong career development. We also encourage volunteerism and foster the desire to give back to the community.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. We are committed to Reconciliation with Indigenous Peoples and are guided by our Statement of Indigenous Principles.

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