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Technical Support Specialist

2 months ago

Bolton, Canada ACORN Full time
Job Title: User Support Technician

ACORN is seeking a skilled User Support Technician to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our users, ensuring they have a seamless experience with our systems and applications.

Key Responsibilities:
  • Respond to user inquiries and resolve technical issues in a timely and efficient manner.
  • Consult technical documentation and resources to research and implement solutions to complex problems.
  • Provide training and guidance to users on the effective use of our systems and applications.
  • Collaborate with other technical support analysts to identify and resolve recurring issues.
  • Participate in the development and implementation of new technical solutions and processes.
  • Supervise and mentor junior technical support staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
Requirements:
  • College/CEGEP diploma or equivalent experience.
  • At least 7 months of experience in a technical support role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Strong problem-solving and analytical skills.
  • Ability to multitask and prioritize tasks effectively.
Work Environment:

Our team works in a dynamic and fast-paced environment, with a focus on delivering exceptional customer service. As a User Support Technician, you will be working closely with our users, technical teams, and other stakeholders to ensure that our systems and applications are running smoothly and efficiently.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
Language:

English is the primary language of communication in this role.

Hours:

30 hours per week.